by Gigi » October 5th, 2020, 10:40 am
First of all, did you do a machine reset? That often fixes any issue. Turn the machine off. Hold down the origin button and turn the machine back on still holding down the origin button. When you see writing come on the LED screen (it will say resetting as I recall) then you can release the origin button and see if that helps.
What kind of image are you sending to cut? Is it within the cutting area? Try a simple square or circle from the library and see if that will cut. Be sure you are online and cutting origin so you don't go out of area. Won't go on with this much more as I am hoping the machine reset will help. LMK.
You should have received a login for the learning center classroom when you purchased the machine.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi