by Gigi » May 31st, 2016, 11:21 pm
The answers to some of your questions are addressed in the Learning Center. Are you registered there? If not, it might help you get answers more immediately in case one of us is not around to help.
You don't have to buy a mat if the adhesive is gone - you can reapply the ReNu - again directions are in the Learning Center. The mats stay sticky for a long time - it may not feel SUPER sticky like when you first get it, but the adhesion is still there. Are you using a brayer to stick your material to the mat? If you are attaching your material correctly and it feels like it is lifting, then it is time to ReNu your mat. But before that, clean your mat really well per the instructions in the learning center as the adhesive will reactivate. I don't know what material you are cutting, but some pull the adhesive more. I honestly have not heard of the adhesive "giving out" so quickly. If the mat is exposed to humidity that could break down the adhesive more quickly though.
If your machine goes into Pause, the only way to get the machine to work again is to restart it. There is no quick fix for that. But it should not be going into pause on its own. Be sure your cutting is not out of the cutting area of the machine. Your material should be within the size of the machine, measured from the inside right side. So if you have a 13" machine, you want to measure 13" from the inside right. If you have a node out of that area or the material out of that area, it will pause.
Not sure I know what you mean by "blue online light". I just restarted my machine to see if I was ignoring something and the only light I have is the LED panel. What light are you referring to?
It should not be making a loud pounding noise when you restart it. Contact Sherri about that - or Jo or Dawn depending on where you purchased.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi