by Gigi » May 5th, 2017, 6:24 pm
HI Trisha -
I am hoping Melanie will see this since she uses MTC and will have better answers than I will. Does the MTC software have a setting where you can see if the machine and the computer are communicating? I have not used MTC in so long, I cannot remember.
I am tempted to suggest you download the trial version of SCAL 3 or 4 - just so you can install the correct drivers and see if you can get the communication. It is really straightforward and the drivers load automatically - you don't have to download anything. Then at least you will know if the communication is working. It's just a thought because I can help you at least get up and running that way until the MTC part can be figured out.
While I was typing and thinking, I reinstalled MTC on my computer, downloaded the Black Cat Cougar plug in on the MTC website and installed both. When I selected the Com Port, my port 3 that I use for the Silver bullet showed up so I chose that and tried to cut - it communicated instantly.
So...... I probably should edit my post and take the excess options out - but now you have choices! LOL I am not sure which driver you downloaded, but go to the MTC site and download the BC Cougar plug in and see if you have a connection then. I am assuming (dangerous I know) that if I could easily get a connection with the Silver Bullet that you should as well with the Cougar. Please lmk if it works. It may be as simple as downloading the wrong driver.
Good luck!
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi