Blue Click Holder - Not clicking

[btrengove]

I am slowly working through the learning curve on my NEW Black Cat
and I have managed to do a "print and cut" with my original art and have it register perfectly.
But the blade dragged across the cut out section. So I decided to get out the nifty click cut holder.
Because I assumed that the blade was too deep and I would have more control over it.

Now I have a larger problem... the click holder does not click past 2 (and the little hex nut.)
I have tired to loosen the hex nut and twist the holder but it still just stops dead in it's tracks.
Any suggestions on how to get it to turn? Without disassembling (I know you advise against this)

[Thyme]

I think you will need to send it to either Sherri or myself for us to look at

[btrengove]

thank you
- I will try to contact Sheri today

[sherri]

All taken care of! It is already on it's way to her. In the future for anyone else that may have this happen. This was purchased from someone else. It is still defective and I want to make sure you are taken care of so PLEASE do not hesitate to contact me for a replacement! I am more than happy even if you bought it from another of my customers. We are here to keep you all happy!

[Gigi]

Thanks Sherri - great customer service as always!

[btrengove]

Amazing Customer Service!!
Not only did the replacement work wonderfully but it got here at warp speed!!
thank you again