Hi guys. Long time no speak:) I'm in desperate need of help....and of course I'm on a deadline!
I'm cutting out some words. I have already done approximately 100 of them over a period of a month....no issues. Today I sat down to cut some more, and no matter what I do, the blade cuts right through my design on it's way back to the home position when it's done cutting. I've watched and it is not occurring when it first travels to the spot where it begins cutting, only when it is returning home. I have already tried: changing the blade, turning the machine on and off, raising the blade housing, updating to the latest software....pretty much anything. As I mentioned, I have done this 100 times on the exact paper, etc. It is not a materials issue. It seems as though the software is actually telling the blade that the 'return to home' command is also a cut command.
I've attached a pic showing various tests. I have to get 100 more of these cut for a deadline in approx 1 month, and since I'm in Canada I don't have time to send in the machine for a repair. Please advise. I am putting my faith in this wonderful forum:)
Suzanne McNenly