How to get hold of Sherri

How to get hold of Sherri

Postby Inga Aasen » February 22nd, 2016, 10:24 am

Hi
Is it any one out there that can tell me how to get hold of Sherri.I have sent her a few emails and PM on this Forum but no reply :cry: . I am desperate to learn my second hand Black Cat that Sherri sold to the girl that had it before me.
There's just so much that are new for me and I could do with some help from the learning center.
Regards
Inga
Inga Aasen
 
Posts: 8
Joined: February 13th, 2016, 10:29 am
Cutter: Black Cat Cougar 24 inch

Re: How to get hold of Sherri

Postby Gigi » February 22nd, 2016, 11:53 am

I just went back into my emails and Sherri had said no one comes up under the name you sent. Could it have been purchased under a different name or company? The system will only pull the exact name used. So I sent the denial letter because we cannot verify the original purchase.

If you can supply an order number or different name that might have been used, you can apply again and we can check it. Please also be aware of the used machine policy to get the software and access to the learning center. But first things first. If you can send more information that can help her verify the original owner, we can proceed. Because there have been unauthorized dealers selling the machine, we need to verify each purchase.

Sherri probably didn't respond to your email because she knew I had already shared the info with her.

If you have more information, please send it to admin@silverbulletcutters.com
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Re: How to get hold of Sherri

Postby Inga Aasen » February 22nd, 2016, 12:06 pm

Ok,I will get in tuch with Natalie and ask her to give me more information.
I did send the serial number to Sherri.
Thanks for now.
Inga Aasen
 
Posts: 8
Joined: February 13th, 2016, 10:29 am
Cutter: Black Cat Cougar 24 inch

Re: How to get hold of Sherri

Postby Gigi » February 22nd, 2016, 4:53 pm

The serial number doesn't help - she will need either an order number or the correct name under which it was purchased. For instance, if a mother purchases a machine for her daughter, as an example, if the daughter then goes into the learning center to register and uses her name as the purchaser, it will not come up.

Hopefully Natalie has an order number and Sherri can reference it that way. Thank you for understanding.
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Re: How to get hold of Sherri

Postby Inga Aasen » February 23rd, 2016, 11:19 am

I have sent an email to admin@silverbulletcutters.com with the invoice from Natalie. I hope this can sort things out.
Warm regards
Inga Aasen
 
Posts: 8
Joined: February 13th, 2016, 10:29 am
Cutter: Black Cat Cougar 24 inch

Re: How to get hold of Sherri

Postby Gigi » February 23rd, 2016, 4:28 pm

It did help - thank you. I just sent you an email. This will be resolved quickly.
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