Hi, I am trying to cut for the first time with the machine and at first I was attempting to do a test with the pen and the design wouldn't show up on the cutter preview. Then I tried setting it to cut/blade instead and then the design was visible on the cutter preview but when I hit cut, a new window opened saying that "Cutting Machine Not Found". With it were a few instructions to turn off the cutter and unplug the USB cables, wait 10 seconds and plug it back in, turn machine on and try again, did this, nothing. I am certain that it is a driver issue, one of the tutorials said to go to Help and in drop down click on "Install USB drivers" and that option didn't appear so I wasn't able to complete this step. Is there a tech support team that I can speak to regarding this?
Gabriella Peto