by Gigi » August 31st, 2017, 11:11 am
You may be having a communication error. Be sure the port you have it connected to is the one that is receiving the connection.
The only reason for the usb connector to come loose is if you are unplugging and plugging in the machine a lot - not a criticism - just a reason for the connection to loosen and the only reason we have documented for this issue. If the entire connection system is loose (unlikely) then the motherboard would need to be replaced. But hopefully you can get the serial connection to work by checking the port connections.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi