SB Pro 15" Support Table

SB Pro 15" Support Table

Postby Mukul » November 29th, 2016, 5:12 pm

Hi Gigi,

I am trying contact Sherri regarding an issue with installation of the support table for my SB Pro 15" machine. I have sent a couple of emails with photos explaining the issue to Sherri and have not heard from her yet. Can you please follow up with Sherri and let me know when I should expect to hear from her?

Thanks and regards,
Mukul
Mukul
 
Posts: 15
Joined: October 18th, 2016, 1:38 pm
Cutter: 15" Silver Bullet Pro

Re: SB Pro 15" Support Table

Postby Gigi » November 29th, 2016, 5:37 pm

She answers all of her emails within 24 hours. Which email are you using to reach her? It is very unlike her not to return an email or a phone call within that time frame.

Why don't you forward the email to me as well? admin@silverbulletcutters.com
Silver Bullet Admin/Tech Support


Happily using an 24" Silver Bullet Platinum

Gigi
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Re: SB Pro 15" Support Table

Postby Mukul » November 29th, 2016, 7:14 pm

Hi Gigi,

Thanks for the reply. I will forward my email to you.

Regards,
Mukul
Mukul
 
Posts: 15
Joined: October 18th, 2016, 1:38 pm
Cutter: 15" Silver Bullet Pro

Re: SB Pro 15" Support Table

Postby Mukul » November 29th, 2016, 7:18 pm

Hi Gigi,

I got a reply from Sherri regarding this issue. Just wanted to let you know.

Thanks and regards,
Mukul
Mukul
 
Posts: 15
Joined: October 18th, 2016, 1:38 pm
Cutter: 15" Silver Bullet Pro

Re: SB Pro 15" Support Table

Postby Gigi » November 29th, 2016, 10:43 pm

Yes, I was going to let you know. Because you emailed over the holiday weekend (I didn't even think about that) we did very little if any tech support. When I mentioned your email to her, she had just gotten to it in her inbox.

For future reference, we rarely respond on the weekend and/or over a holiday. It sounds like you just needed to watch how to assemble it in the learning center. Hope you have them properly attached now.
Silver Bullet Admin/Tech Support


Happily using an 24" Silver Bullet Platinum

Gigi
User avatar
Gigi
 
Posts: 10432
Images: 190
Joined: May 14th, 2011, 9:53 pm
Location: Southern California
Cutter: 18" Silver Bullet Pro, Foilmaster


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