by Gigi » May 14th, 2016, 9:24 pm
You haven't given a lot of information so it's hard to know where to start. Have you calibrated your machine? When you do a test pirnt and cut after calibrating it, do you get a good cut? It may be as simple as adjusting your calibration figures. I always recommend starting with a square or rectangle so it is easy to see what needs to be adjusted. Details on how to do that are in the learning center. There is also a great video in the forum (and on YouTube) showing exactly how to do a print and cut.
Were you ever able to get an accurate print and cut? If so has anything changed? If you move the machine or get a new printer, it is always a good idea to recalibrate.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi