Has anyone else ran into a problem with their computer not recognizing their machine? I was in the middle of a cut and it stopped. I tried to restart the cut and a box popped up on my computer and said that my computer does not recognize the machine. I tried another computer and got the same message. I have used this machine for a long time and never had this problem. I am in desperate need of assistance as I HATE my Cricut! I have tried to reset my machine per the instructions given to me by the manufacturer, but it did not help.
Any suggestions? I have contacted customer service multiple times since July 2017.