by Gigi » September 8th, 2019, 11:47 am
I am not sure I totally agree with you on the "support" issue. In this day and age, most of us are able to get support all over the world. And not to sound offensive, but it can be difficult when I get someone in a foreign country where we clearly have communication issues! At least with this machine, there is US support and it's in English which the majority of owners can speak. Rarely is there a time when "local support" is needed. Silver Bullet USA can still supply any materials for these machines and offer support as needed. And we are all happy to do that.
So although it may not be "as convenient" as when there was a distributor in the UK, the options remain for full support.
I just wanted to clarify that issue.
As far as an older machine, there are changes in the Silver Bullet Platinum that make it even more versatile, but the original machines are still workhorses and made to last a lifetime. There are only a few primary parts that could need replacement over the life of the machine and many do not even need that. And many business owners purchase additional used machines so they have backup when they have additional work.
Good luck.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi