Silver Bullet Cutters Forum

I know that I'm very new in this forum and that everybody doesn't know much about me so I apologize for this long vent. First off, I would like to say I'm so happy to know how great of a customer service Sherri and others are providing, nowadays, good customer relations are rare to find, Sherri is doing her best to find a resolution with the issue on my new Lynx and I really appreciate that. I'm sad that my crafting has to be put on hold but I'm happy that there are still businesses out there who's main goal is to satisfy their clients rather than to milk money.

I recently had this bad experience with an eBay seller who sold me a defective Cricut Mini, shipped it upside down, the box seal was broken, and the packing material was incomplete inside which I'm sure didn't help and knocked things about while in transit probably resulting to the machine becoming inoperative (right off the box, the machine power button just blinked red and green and the feed mat button was not working meaning the rollers weren't even spinning). Long story short, I returned it to her, had to pay shipping costs (cost me almost half the price of the machine) and she emailed me back and straightly accused me of returning back the wrong item to her and the item I returned was not new. I was completely appalled, did she think I had a few of them just lying around and I get some kind of profit switching them around? Anyway, I just couldn't believe how people still conduct their business. So bottom line, I'm happy to be here now and dealing with Sherri. Thanks for reading my post but I was so upset!!

Yes Sherri Is awesome and a real great lady to work with. you'll find lots of help and answers to questions that may come up an just ask away and more than one of us will likely to jump in and answer what we can.

Lorie -

I am so sorry for the bad experience you had and am glad that even though you are disappointed, you have every reassurance that Sherri will do whatever she needs to do to be sure you have a machine that is operating as it should. It is refreshing to know that there really ARE people who care and she is the best. As Rach said, everyone here will be here for you too as you need help or have questions.

Well, both Rachell and Gigi have said it so well, I have nothing to add. yep, Sherri is an awesome person that we are all fortunate to know.

Lorie, I'm glad you are in good hands now, after your horrible experience on Ebay.

Lorie, so sorry you had a bad experience with ebay and "the lady", but glad you made your way to a Lynx and Sherri. You are in good hands and when you need us to help, we all will be glad to chip in where we can. Actually, I think tomorrow I will be setting my niece's Lynx up to a new computer she has and she can't get it going. Will have to see if Aunt Kim can get it going or if I am going to need help again. computers are not my thing.

Bless your heart on the experience on Ebay.......I would have been FURIOUS had It been me....You won't find better customer service then with Sherri...she is amazing!!!!!

Thanks for the replies and from what I've been reading in this forum, the glowing reviews on Sherri's exemplary customer service relations made me finally decide to jump in and purchase the Lynx machine. I thought I was making the right choice of starting small and getting the Cricut Mini first so that I can learn the basics of die cutting and upgrade from there but once again, I was reminded of that lesson that you get what you pay for! I can really say that I'm very satisfied with what I have read so far in this forum, there's quite a family feel to it, happy to be here!

Lorie, we are a family here. We like our family. We vent, we cheer, we comfort, we help....all the things that families do. And we are glad to welcome you to the family. We all, in our different ways, have come to appreciate the excellent customer service we have gotten from Sherri. I think that you will be soooooo glad that you didn't keep that Mini after you see what all your Lynx can do. I have an Expression and hardly ever used it. Actually, I was just sitting in my office trying to remember where I put all those cartridge boxes so that I can just bite the bullet and list them on ebay. I can honestly say that the Cougar opened my eyes to the world of crafting.

I did have an experience with ebay where I sold something. I thought I had packed it really well, but the package arrived damaged. I would have never considered accusing the buyer of damaging the product....why would she? Well, luckily I had another and sent it to her. She was happy. I know I get packages that get damaged....it just happens. Don't worry yourself over how others act. Some people just have mean hearts.

According to the hubs - and this info came to him from UPS - if the package (no matter what it is - paper, glass, electronics, etc) cannot withstand repeatedly being dropped from waist high onto the floor withouth the contents being damaged, then it isn't packaged well enough.

I know that's true, but the visual just cracks me up and makes me shudder all at the same time!!!

Can you imagine the research to actually say something like that??!!??

I know, right??!! Wonder how many breakables had to be broken??

I'm pretty sure I have been on the receiving end of some of those "test" packages!