I know that I'm very new in this forum and that everybody doesn't know much about me so I apologize for this long vent. First off, I would like to say I'm so happy to know how great of a customer service Sherri and others are providing, nowadays, good customer relations are rare to find, Sherri is doing her best to find a resolution with the issue on my new Lynx and I really appreciate that. I'm sad that my crafting has to be put on hold but I'm happy that there are still businesses out there who's main goal is to satisfy their clients rather than to milk money.
I recently had this bad experience with an eBay seller who sold me a defective Cricut Mini, shipped it upside down, the box seal was broken, and the packing material was incomplete inside which I'm sure didn't help and knocked things about while in transit probably resulting to the machine becoming inoperative (right off the box, the machine power button just blinked red and green and the feed mat button was not working meaning the rollers weren't even spinning). Long story short, I returned it to her, had to pay shipping costs (cost me almost half the price of the machine) and she emailed me back and straightly accused me of returning back the wrong item to her and the item I returned was not new. I was completely appalled, did she think I had a few of them just lying around and I get some kind of profit switching them around? Anyway, I just couldn't believe how people still conduct their business. So bottom line, I'm happy to be here now and dealing with Sherri. Thanks for reading my post but I was so upset!!