by MeFlick » January 16th, 2019, 10:00 am
Can you tell us what brand of printer the laser printer is? Have you searched that printer's help/FAQ site for help with the issue? Are you saying if you print something from another program NOW to that same printer, that you don't have any issues with that print - everything looks fine. (Not what has happened in the past, but now that you are encountering issues.) Typically, if you are having a printer issue, it should be with the printer not the software unless you have some setting off somewhere.
Have you done a printer cleaning on the laser printer? Are you using that printer manufacturer's toner ink or are you using refilled, off-brand, etc.? Is your paper a brand designed to be used in a laser printer specifically? Is the card stock a little "rough" - laser toner will sink in more to the paper then inkjet ink will. Have you checked to see if the printer is set to best quality, make sure economy mode is not on, etc. Have you ever replaced the imaging drum or the fuser? Both can and will eventually need to be replaced in a laser printer. Both can cause printing issues. However, you should have issues when printing to that printer from any program.
If you truly believe that it is only when printing from SCAL and you have no issues printing to that printer from other programs then I would recommend that you log a support ticket directly with Craftedge and see if they can give you any help/insight. There forum gets very little use, and seldom anyone from Craftedge - at least in my experience in the past so it is always better to log a support ticket directly with them to rely on help via their forum.
Go Vols!