I have a Problem!!!

I have a Problem!!!

Postby Enrique Polanco » September 28th, 2016, 6:13 pm

Good Afternoon, I Have a SB 24 inches and SCAL 4 pro but when I make a cut my silver bullet cut 2 lines on the design CAN YOU HELP ME?
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Re: I have a Problem!!!

Postby Gigi » September 28th, 2016, 8:03 pm

You probably have a line hidden on your design. Can you please upload the file - its impossible to know what the problem might be without seeing the design? We need to see what you are trying to cut. If you upload it, please do so as an svg or you can send the file (svg or scut format) to admin@silverbulletcutters.com.
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Re: I have a Problem!!!

Postby Suzan » September 29th, 2016, 12:13 am

You might also have it set to outline and fill.
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Re: I have a Problem!!!

Postby mmhockeyfan » September 29th, 2016, 6:43 am

Is it possible your blade is set too low? To properly set the blade, you'll need to use the blade spacer that came with the machine.
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Re: I have a Problem!!!

Postby Gigi » September 29th, 2016, 7:54 am

Can you clarify about the two lines - some of us are thinking that it's two separate lines and others are thinking that it's multi-cut (cutting twice in the same place. (which by the way, be sure your multicut is not set to 2!).

So please share which is the problem and if none of the ideas help, please upload the file or email it. Thank you!
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