HI Catherine -
Have you watched the video under Broadcast here on the forum that really details the steps of print and cut? That is more current than what it in the learning center and might help you.
Do you have both of your layers showing? You should have your image and your cut lines. Your image should be on the print + cut print layer (under the wrench tool on the right) and the cut lines should be on the print + cut cut layer. If you have each on this particular layer, you don't have to open and close layers - the software knows what to send to the printer and what to send to the SB.
If you still have trouble you can upload your saved cut file with image to the forum (upload as an svg) or you can email it to me at
admin@silverbulletcutters.com. Would be happy to look at it if you get stuck.
But do watch that print and cut video if you haven't already - I think you will find it very helpful.