Hi Sue. Melanie here. Afraid I can't help you though. I have never seen this error posted by anyone before. Given all the problems that you are encountering with the software and/or cutter in combination with the software I would strongly urge you to log a support ticket directly with craftedge support. Craftedge is the parent corp. name for the developers of SCAL. You can find their form to log a support ticket here:
http://www.craftedge.com/support/support_form.php or by contacting them via email at
support@craftedge.com as listed here:
http://www.craftedge.com/contact/contact.htmlGigi who would usually be the primary support and help with us here on the forum has had an extended stay in the hospital and I have not seen or heard from her in a while so I am afraid she is still down - this is one of the reasons that I recommend trying to go directly to SCAL support as well. PennyDuncan who might also be more helpful then me is also not as on as much as she used to be due to her own health issues and that of her husband in the past several months. There hasn't been many others on here lately either - that time of the year I think. I did check the SCAL FAQ section which you can find here:
http://www.craftedge.com/support/faq/fa ... alot4.html but didn't see anything related to this type of issue. Then I also checked the SCAL Forum found here:
http://forum.surecutsalot.com and did find one user with a SB who had received the same error - they posted their question back in Dec. 10, 2015 looks like- they were told to contact craftedge support. They never came back and posted anything further in regards to what if anything support told them. I will note that they were running it on a Mac computer. Not sure what computer setup you have it running it on. This is the thread from there:
http://forum.surecutsalot.com/viewtopic ... error+2554