Cutting 24" is doable, but you will have to be very careful where you start your cuts as the maximum width is 24". If you upgrade to SCAL 4 Pro, you can cut longer than 72" - I am not sure how much further as I have not needed to test it and could not find it quickly on the developer website. You may have to tile your design. There may be others on here who have tested the software at that length. I can email the software developer if no one else is sure of the maximum length. But again, an upgrade in software will be necessary to cut that length. Are you cutting vinyl? Just wondering...
The person manning Facebook will not be able to give you an answer. You will need to contact Sherri directly at
info@silverbulletcutters.com and provide her with the name of the original purchaser - the order number or the original purchaser is what is needed to verify that it is one of our machines. The serial number will not help unfortunately.
You have not applied to the learning center as there is no registration pending under your name. It is a separate registration from the forum. You can certainly apply, but will need to provide the name of the original purchaser so we have something concrete to reference. You can click on the SB Learning Center tab above to fill out the registration. Sherri will be back in the office tomorrow and will be happy to check then.