Upgraded to Mac OS High Sierra - Silver Bullet wont work

Upgraded to Mac OS High Sierra - Silver Bullet wont work

Postby Hickchick » February 13th, 2018, 7:41 pm

I am hoping someone may be able to shed some light on this issue. I upgraded my Mac Computer to OS High Sierra & now my Silver Bullet machine does not show up & will not work. I have shut it all down, unplugged everything, turned it all back on. Still wont work. So.... I am assuming that I need the updated drivers for the software. If anyone knows if there is any update somewhere, I would greatly appreciate any information I can get. I have looked online and cannot find anything anywhere.
Hickchick
 
Posts: 2
Joined: February 20th, 2017, 7:12 pm
Cutter: Prospective Buyer

Re: Upgraded to Mac OS High Sierra - Silver Bullet wont work

Postby Gigi » February 13th, 2018, 8:17 pm

You can go to craftedge.com and download the latest version of the SCAL software. I am guessing you have not updated your software in a while. The site says SCAL is MAC compatible from OSX 10.6-10.12. I don't know where High Sierra falls in that range. If you have issues you can contact Brandon, the software developer directly at info@craftedge.com. Please let us know the results either way. Thanks.

The latest version is 4.069
Silver Bullet Admin/Tech Support


Happily using an 24" Silver Bullet Platinum

Gigi
User avatar
Gigi
 
Posts: 10432
Images: 190
Joined: May 14th, 2011, 9:53 pm
Location: Southern California
Cutter: 18" Silver Bullet Pro, Foilmaster

Re: Upgraded to Mac OS High Sierra - Silver Bullet wont work

Postby dawneula » March 11th, 2018, 11:18 pm

The update is Mac OS High Sierra 10.13.1. So it falls just out of that range. I am also having trouble since I upgraded. Any suggestions?
dawneula
 
Posts: 5
Joined: August 18th, 2015, 7:45 pm
Cutter: 24" Professional Series

Re: Upgraded to Mac OS High Sierra - Silver Bullet wont work

Postby dawneula » March 11th, 2018, 11:20 pm

I can open SCAL and use the program and can even cut, but I can not save the files that I create since I upgraded to Mac OS High Sierra 10.13.1.

Anyone have any suggestions?
dawneula
 
Posts: 5
Joined: August 18th, 2015, 7:45 pm
Cutter: 24" Professional Series

Re: Upgraded to Mac OS High Sierra - Silver Bullet wont work

Postby Gigi » March 11th, 2018, 11:24 pm

Your other messages didn't show up until I posted to the first one. You can email Brandon directly at info@craftedge.com.

Have you tried to export the file rather than save? Sometimes that will work in the meantime. Let us know.
Silver Bullet Admin/Tech Support


Happily using an 24" Silver Bullet Platinum

Gigi
User avatar
Gigi
 
Posts: 10432
Images: 190
Joined: May 14th, 2011, 9:53 pm
Location: Southern California
Cutter: 18" Silver Bullet Pro, Foilmaster


Return to Sure Cuts A Lot

Who is online

Users browsing this forum: Bing [Bot] and 6 guests

cron