by Gigi » January 12th, 2020, 2:46 am
Carol -
We do not support SignCut - and I have not used it in about 7 years or so. But assuming you have checked your file, tearing at the corners and intermittent cutting is often the sign of a nicked blade. Have you checked your blade? Also be sure that your mat is flat and not warped - another reason for things to not cut as well as they should.
Have things been cutting fine and then all of a sudden they stopped? Have you tried just cutting a simple square to narrow down whether it is the file or something else? The more information you can share, the more we can help. If you have ruled out the couple of things I have mentioned for starters, then please try to share all that you can so we can help problem solve. Thanks.
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi