by Gigi » January 21st, 2016, 11:59 am
Machine reset is good idea. Also have you tried different designs. Are you having the problem with any other files. Is it happening in the same place / lots of possibilities. If you move to a clean place on the mat does that make a difference.
Just some ideas....
Silver Bullet Admin/Tech Support
Happily using an 24" Silver Bullet Platinum
Gigi