Old user, new problem. Cougar not communicating

Re: Old user, new problem. Cougar not communicating

Postby kim » July 26th, 2015, 4:47 pm

okay. thanks!
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Re: Old user, new problem. Cougar not communicating

Postby kim » July 31st, 2015, 3:23 pm

we are up and running!!!! I put in the new motherboard and finally got everything together...whew....one screw gave me problems....but everything seems to be working okay. I am going to play with it this weekend, just to make sure. Huge thanks to Gigi and Thyme, and Brandon. And thanks to Sherri for getting the motherboard out to me and thanks for the spacer thingie. I really needed that!
Mommy to a Silver Bullet 24" , a Black Cat Cougar 24" AND a Foil Master!
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Re: Old user, new problem. Cougar not communicating

Postby kim » July 31st, 2015, 3:32 pm

sorry, meant Dawn, not Thyme. Thinking Thyme Graphics....and super excited right now. LOL
Mommy to a Silver Bullet 24" , a Black Cat Cougar 24" AND a Foil Master!
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Re: Old user, new problem. Cougar not communicating

Postby Thyme » July 31st, 2015, 3:51 pm

No probs Kim, I answer to both.
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Re: Old user, new problem. Cougar not communicating

Postby Gigi » July 31st, 2015, 3:54 pm

GREAT Kim so glad the Cougar is now up and running and you can happily share it with a friend knowing that all is working well.

Thank you for letting us know.:)
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Re: Old user, new problem. Cougar not communicating

Postby odacity » July 28th, 2016, 9:53 pm

Gigi - I'm wondering if you can send me an old driver for the Cougar Blackcat. I am having communication problems and I'd like to see if it resolves the issue.
Thank you in advance! Let me know if you need my email address. Ryan
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Re: Old user, new problem. Cougar not communicating

Postby Gigi » July 29th, 2016, 1:07 am

I have your email address - thank you. But I need to know where your machine was purchased - which dealer did you use? Thank you.
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Re: Old user, new problem. Cougar not communicating

Postby odacity » July 29th, 2016, 8:27 am

KY cutters
Nikki Baker
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Re: Old user, new problem. Cougar not communicating

Postby Gigi » July 29th, 2016, 11:21 am

I am sorry - we cannot support your machine as it was not originally purchased from an authorized dealer so we have no idea if the same parts (drivers, etc) were used.

I would suggest you go back to the person you purchased the machine from and get assistance from her.
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