Overlapping cuts...possible wheel issue?

Overlapping cuts...possible wheel issue?

Postby Education » February 4th, 2016, 11:53 am

Hello! Our Black Cat cutter has recently started to overlap the shapes when cutting even though our shapes do not overlap on the template in the Sure Cuts A Lot software. One of our wheels has become super sticky and when moving the mat the machine makes a horrible and loud sound. We are thinking we may need to replace a wheel because it is unable to move the mat properly, but the overlapping still occurs even when that wheel is not touching the mat. (We have used smaller mats to avoid the use of that wheel, but the overlapping still occurs.) Has anyone else had this issue of overlapping cuts? Any advice would be much appreciated! Thanks!
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Joined: February 4th, 2016, 11:48 am
Cutter: BlackCat Cutter BC 24

Re: Overlapping cuts...possible wheel issue?

Postby PennyDuncan » February 14th, 2016, 4:06 pm

Hello Education.....I can't say I've encountered the issues you are experiencing before.....I would suggest contacting Dawn at Thyme Graphics....she is still in the UK... and see if she has any suggestions for you.
Have a Blessed Day...Penny Duncan
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Location: Henderson, KY USA
Cutter: 24" SB Pro

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